Legal

Privacy and cookies 

We respect your privacy at EPOS Emporium, so aim to give you full transparency on how we collect, use and share your personal information. We are fully committed to ensuring we do everything possible to protect your personal data. 

This privacy policy has been created to inform our website users (https://eposemporium.co.uk) what information we collect about them and how we use it. We will also provide details on your rights in relation to your personal information and how you can get in touch with us. Please note that we only collect the personal data that we feel is necessary to help us carry out our services. 

Throughout this privacy policy, when we refer to ‘we’, ‘us’ or ‘our’, we are referring to EPOS Emporium. 

About us 

EPOS Emporium is an East Sussex based e-commerce company that sells till rolls, restaurant and invoice pads and colour printed rolls to consumers. Our website (https://eposemporium.co.uk) is operated by EPOS Emporium Ltd.

We are registered in England and Wales under registration number 11819716. Our registered address is 30/34 North Street, Hailsham, East Sussex, United Kingdom, BN27 1DW. 

Telephone number: 0808 275 0687
Email info@eposemporium.co.uk

What is included in this privacy policy? 

  • Personal information we collect from you
  • How we use it
  • Non-personal information we collect
  • Your rights
  • Confidentiality and security
  • Accessing your personal data
  • Contact information
  • Changes to this privacy policy

What do we mean by personal data? 

Personal data is any information that relates to an identifiable person and who could be identified based on the information provided, such as their name, address or email address. Personal data is regulated by the Data Protection Act, the EU-wide General Data Protection Regulation (GDPR), brought into law on 25 May 2018. 

 

What information do we collect from you? 

We may collect personal information from you when you use our site, which is detailed below. All information collected will be kept secure and used only for the purposes it was collected for, unless agreed otherwise. All information is collected in accordance to this privacy policy and relevant Data Protection laws. 

 

Online enquiry forms 

We use contact forms on our website for enquiries related to our products and services. If you fill out a contact form, we’ll collect the following: 

  • Your full name – so we know what to call you and who to address your products to
  • Telephone number – to be able to contact you directly in relation to your query or order.
  • Email address – we may use your email address to contact you if we can’t reach you by telephone or to provide order updates
  • Query message – we need to understand why you’re getting in touch so we can make sure the right person can help with your enquiry.

 

Other information we may collect 

From time to time, we may collect additional information through forms on the site, such as if we are holding promotions or customer surveys: 

  • Visits to our website
  • Enquiry information
  • Information for recruitment purposes
  • Information you provide in online surveys or feedback

Forms on this website as hosted by WordPress, a product by Automattic Inc. For information on how WordPress processes data, please see Automattic’s privacy policy


Payment details

We use Worldpay to process order payments that are made online, by telephone or mail order. For information on how Worldpay may collect, process or share your data, please see the Worldpay privacy notice.
 

How do we use your personal data? 

We will always state the reason we ask for your personal data before collecting and we may use this information in the following ways: 

  • Processing or verifying payment for your purchase
  • Despatching your order to your nominated address
  • Responding to an enquiryyou made about a product 
  • Responding to an enquiryyou made about your order
  • To remind you to re-order products (if you have opted-in to receive reminders)
  • To carry out an agreement within a contract
  • To improve your customer experience
  • Conduct or analyse market research to help improve future experiences
  • Assess the performance of our website
  • Notify you about relevant changes or important information
  • Check the accuracy of information that we hold for you
  • Assess your experience with us
  • Marketing (if you have opted-in to receive marketing)

 

Marketing 

If you sign up to receive marketing emails from us on our website, we may send you email communications. We may also occasionally contact you, as an email subscriber, to ask for feedback or evaluate your experience to help us improve.  

You have the right to withdraw your consent to receive our marketing communications at any time and we will make it as easy as possible for you to control what you receive from us. All of the emails that we send will have an unsubscribe link at the bottom. Alternatively, you can contact us directly to withdraw your consent. Please email us at info@eposemporium.co.uk or write to us at PO Box 5463, Hove, BN52 9GY. We will never automatically subscribe you to our email marketing. 

 

Non-personal data 

Google Analytics 

We use Google Analytics on our site so that we can monitor website performance and make continuous improvements to ensure you receive the best experience possible. We use this tool to gather non-personal statistical data such as the following: 

  • Device type
  • Location
  • Browsing activity

This is information that cannot be tracked back to you to identify you. For more information on how Google Analytics uses and holds this information, please visit www.google.com/analytics. 

 

Your rights 

Under the current General Data Protection Regulation, you have the following rights: 

  • Right of access – the right to request a copy of the data that we hold about you
  • Right of rectification –a right to correct data that we hold about you that is out of date or inaccurate
  • Right to be forgotten – the right to ask for the data we hold about you to be erased from our records
  • Right to restriction of processing – the right to ask for us to restrict the way we process your data
  • Right of portability – the right to have data we hold about you transferred to another organisation
  • Right to object – the right to object to us processing your data, even where we are relying on a legitimate interest to process it
  • Right to withdraw your consent – the right to withdraw your consent at any time.

Please contact us by email, telephone or writing if you would like to exercise any of these rights. Please note, there may be some exemptions to these rights. 

 

Confidentiality and security 

It is of the upmost importance to us that your data remains confidential. We will protect the information you provide to us and fully comply with relevant Data Protection Legislation. 

We have several organisational processes in place, as well as technical security measures, to help us ensure your data is safe. We will hold your personal data for as long as necessary, depending on why it was collected and in accordance with applicable UK laws. 

Please note, the transmission of any information via the internet cannot be guaranteed as completely secure. We minimise the risk of data breaches or unauthorised access where possible, through security processes and measures. 

 

Disclosure of your personal data 

There may be circumstances where we have to disclose your personal data with a carefully selected third-party, so that they can provide a service that you have request on our behalf. Any third-parties must adhere to our vigorous data security standards.  

We may also need to disclose your personal data if we believe it is required by law, regulation or other government authority to protect the rights of EPOS Emporium or the public and may also co-operate with law enforcement agencies in official investigations if necessary or requested. 

 

Accessing your personal data 

You may request to access your data at any time and, in some instances, can request for it to be transferred via email.

If there are instances in which you may send us personal information by email, we ask you to understand that email is not a secure method of information transmission and know the risks involved in doing so.  

As outlined within your rights, you can also request the correction of any mistakes or updates to any information that we hold about you so that our records are accurate. Additionally, you have the right to request that we delete your data from our records; however, we may require to hold a minimal amount of this information to allow us to supress any communications in the future.  

If you’d like to request access to your personal data or that we delete your data from our system, please contact us via phone, email or post. 

 

Cookies 

What are cookies? 

A cookie is a small file that is downloaded and stored onto your computer when you visit a website. Cookies are used by many websites as they can be integral in ensuring users have the best experience possible by tailoring it to you. They can do several things such as remember your preferences for multiple website visits or count the number of people looking at a website.  

Cookies do not provide EPOS Emporium with access to your computer or any personal information about you. You have control over which information you would like to share with us. To find out more about cookies, and how to control them, visit www.allaboutcookies.org. 

We aim to provide the best digital service to you, whilst fully protecting your privacy.  If you don’t wish to enable cookies, you should note that this may impair your experience of using this website as some of the cookies that we use help us to identify and resolve errors. Some cookies also allow us to determine relevant products or information to show you when you’re browsing our site, helping you to find information or products faster. 

 

Links to other websites 

This privacy policy only applies to https://eposemporium.co.uk and doesn’t cover any other sites. If you click through to another site, these will have their own privacy policies and we cannot be held responsible for experiences on other websites. 

 

Contact details 

If you have any questions about this privacy policy, please get in touch using the following details: 

Email: info@eposemporium.co.uk

Phone: 01273 980 063 

Postal address: PO Box 5463, Hove, BN52 9GY.

 

Changes to our privacy policy 

We regularly review our data protection processes, which means that we may update this privacy policy at any time to reflect any changes. All changes will be updated within this policy and, if appropriate, we may notify you by email or via a notification when you visit our website. 

If you would like to raise a complaint, you have the right to lodge a complaint with a supervisory authority at any time.  

This privacy policy was last updated in May 2019.